Data Deletion Policy

1. Purpose

This policy describes the conditions, methods, and timelines for deletion of personal data and operational data associated with the OMNI SCALE platform.

2. Scope

It applies to account profile data, authentication data, integrations, synchronized assets, operational metrics, AI analysis records, and associated technical logs.

3. Request Channels

Deletion requests can be submitted through account settings inside the platform or by email to soporte@omniscale.pe from the account owner identity.

4. Identity Verification

Before processing deletion, OMNI SCALE may verify identity to prevent unauthorized requests and protect account ownership.

5. Immediate Effects

Once deletion is confirmed, access is revoked, active sessions are closed, and account operations are disabled.

6. Data Removed

• Profile and onboarding data
• OAuth tokens and external integrations
• Synchronized advertising assets
• Stored metrics and snapshots
• AI recommendation and analysis records
• Operational and activity logs linked to the account

7. Integrations and Permissions

Stored access tokens are removed and automated synchronization jobs for the user are stopped. Reconnection requires a new explicit authorization flow.

8. Processing Time

Logical disablement is immediate. Permanent deletion from active systems is completed within up to 7 calendar days, except legal retention obligations.

9. Backup Retention

Encrypted backups may temporarily retain residual data until the backup rotation cycle expires. Those backups are not used for regular account restoration after deletion.

10. Legal and Security Exceptions

Minimum records may be retained when required by law, judicial orders, fraud prevention, tax obligations, or dispute resolution.

11. Irreversibility

Once deletion is completed, account and associated data cannot be restored. A new account requires a new registration process.

12. Third-Party Systems

Data previously exported to third-party platforms (for example Meta or Google) remains subject to those platforms' own deletion and retention policies.

13. Data Subject Rights

In addition to deletion, users may exercise rights of access, rectification, portability, objection, and withdrawal of consent where applicable.

14. Traceability

OMNI SCALE may keep a minimal technical trace proving that a deletion request was processed, without preserving deleted business data.

15. Policy Updates

This policy may be updated due to legal changes, security standards, or platform evolution. Updated versions are published on official OMNI SCALE channels.

16. Contact

OMNI AGENCIA S.A.C.
RUC: 20612101648
Email: soporte@omniscale.pe